About Human Technologies Global, Inc.

Human Technologies Global, Inc., specializes in profitable call center operations in human performance management by providing needs analyses, instructional design, and live, customized,world class customer service skills trainings. Also offered is agent and/or facilitator university certification through Purdue University's Center for Customer Driven Quality.

We have on staff Certified Call Center Benchmarking Auditors that focus on the access and use of key performance data so as to advise on practical solutions for improvement.

A practical champion of the human, Rosanne D'Ausilio, Ph.D., an industrial psychologist and consultant, is president.

Human Technologies Global provides:

* Call Center Consulting
* In-depth needs analyses
* Instructional design
* Live, customized world-class customer service training ***See below***
* University Certification from Purdue University's Center for Customer Driven Quality - for front lines as well as for facilitators in train-the-trainer formats.
* Certified Benchmarking Auditor from Purdue University's Center for Customer Driven Quality
* Executive Coaching
* Keynote Speakers-Globally

The 4th edition of her best-selling book Wake Up Your Call Center: Humanize Your Interaction Hub, is available from Purdue University Press, Amazon.com, your local bookstore or click here and Buy Now 

Customer Service and The Human Experience (co-authored with Dr. Jon) is also available. Click here and Buy Now 

Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck), hot off the press and available here.  Click here and Buy Now

** Sample Modules:

* Quality Customer Service
* Customer Expectations
* Perception Shifting
* Anger Management
* Stress Reduction
* Change Management
* Communication/Listening
* Team Building
* Accountability/Responsibility/Ownership
* Conflict Resolution
* Rapport Building/Representational Systems
* Language Skills
* E-Mail Protocol
* Empathetic Responsiveness
* Creativity
* Service with a Smile
*Interaction/Role Play
*How to Successfully/Professionally Present

Optional Value Added Package includes:

• Copy of Wake Up Your Call Center: Humanizing Your Interaction Hub, 4thedition
• PC Mirror
• 4-color Pen:
  • Red = Urgent
  • Blue = Timelines
  • Green = Your 2¢ Worth
  • Black = Main Notes

  Click here and Buy Now

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