Products & Services

• Consulting
  
  
• Certified Call Center Benchmarking Auditor--through Purdue University's Center for Customer Driven Quality (See April '02 newsletter in archives).
  
  
• Industry Reports (28 Industries)
  
  
• In-Depth Needs Analysis
  
  
• Instructional Design
  
  
• Customized (live) World-Class Customer Service Skills Trainings
  
  
• Training for Front Line, Supervisors, Train the Trainer
  
  
• Agent and/or Facilitator Certification through Purdue University's Center for Customer-Driven Quality
  
  
• Executive Coaching
  
  
• Keynote Speakers--Globally
  
  
• Industry Specific Specialty Speakers
  
  
• Author / Book Signings / Books
  
  
• Bulk Orders of Books
   
• CDs - First Call Resolution
   
• Identity Theft CD Series
  
  
• Value Added Package including:
  • Copy of Wake Up Your Call Center: Humanize Your Interaction Hub, 4th edition
  • PC Mirror
  • 4-color Pens:
    • Red = Urgent
    • Blue = Timelines
    • Green = Your 2¢ Worth
    • Black = Main Notes

PC Mirror - Smile While You Dial/Increase Productivity

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